IMPORTANT
If you feel you have an urgent medical query, which needs to be assessed the same day, please call or visit the surgery immediately to request an appointment and do not use the on-line consultation tool.
All consultations are by appointment and are available between 8.30am and 6.00pm on weekdays. In line with government guidelines a proportion of our appointments can only be booked on the day. This reduces waiting times but it does also mean that, particularly for acute or new problems, you may have to see another doctor if the GP you usually see is busy or unavailable.
When you phone or call at the desk you will usually be asked a few simple questions by the receptionist. These are not meant to be intrusive. Rather, they help us to help you by directing you to the appropriate health professional as quickly as possible. If no appointments are available, and you feel your problem needs same day attention, you will go through a triage system which involves doctor assessment. Your co-operation will be appreciated.
To book a GP or nurse appointment by phone, please dial 897600. Remember, one appointment is for one patient only.
Enhanced Access – Appointments Outside of Practice Hours
As of April 2025, Hatfield Health Centre is now committed to providing Enhanced Access (appointments outside the working hours on weekdays) to our patients, whose work or family commitments make it difficult to for them to make an appointment during our normal opening hours. If this would be of interest to you, please contact our reception team to find out more.
Extra appointments are being provided in the evening and at weekends across Doncaster. GP surgeries are working together in groups called Primary Care Networks (PCNs). These networks of surgeries offer evening and weekend appointments at a variety of locations in the local area. These appointments are open to all registered patients.
When using the service, you will not see your usual doctor, but the improved access is more flexible and adaptable to the needs of our patients offering a range of appointments at a convenient time and place.
You can book your appointment by contacting our Reception staff who will be able to see all 'Enhanced Access' appointments available to you. You can also book an appointment via the NHS App.
Our clinicians can access your healthcare record to ensure they can offer the right treatment for you, and prescribe medication or refer you for further treatment if necessary.
Online Appointments and Prescription Ordering
We encourage patients to register for our online services. This enables you to book appointments online and to re-order repeat prescriptions. The service will be available 24/7 and we hope that patients who find it difficult to phone us during working hours will find the new service to be particularly useful.
Patients who want to use this service will need to complete a short form which is available from our reception desk.
Application form for online services (DOCX, 502KB)
Online Services Records Access information leaflet (DOCX, 39KB)
Patient Online information leaflets
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Cancellations
If for any reason you cannot keep an appointment, please cancel it in good time so that it can be offered to someone else. You can do this by telephoning on 01302 897600.